Privacy Policy

Introduction

Information We Collect

• Personal Information

  • Account Information: When you register on Letlo, we collect personal information such as your name, email address, phone number, and payment details.
  • Verification Information: For hosts and agents, we may collect additional information such as BVN (Bank Verification Number) for identity verification.
  • Booking Details: Information related to your bookings, such as property preferences, check-in/check-out dates, and payment history.

• Property Information

  • Listings: For hosts, we collect details about the properties you list, including location, amenities, photos, pricing, and availability.

• Usage Data

  • Interaction Data: We collect data on how you interact with the platform, such as search queries, page views, and the actions you take on the site or app.
  • Device Information: We may collect information about the device you use to access our platform, including IP address, browser type, and operating system.

How We Use Your Information

• Providing and Improving Our Services

  • Account Management: We use your personal information to create and manage your account, facilitate bookings, and provide customer support.
  • Payment Processing: Your payment information is used to process transactions and ensure secure payments.
  • Platform Improvement: Usage data helps us analyze how our platform is used and make necessary improvements to enhance user experience.

• Marketing and Communication

  • Promotional Communications: With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about Letlo.
  • Custom Recommendations: We may use your booking history and preferences to provide personalized property recommendations.

• Legal Compliance and Security

  • Legal Obligations: We may use your information to comply with legal requirements, such as tax regulations and anti-fraud measures.
  • Security Measures: Information is used to protect against, identify, and prevent fraudulent activities or security breaches on our platform.

Sharing Your Information

• With Other Users

  • Hosts and Guests: When you book a property, your contact details are shared with the host to facilitate the booking process. Similarly, hosts' contact information may be shared with guests upon booking confirmation.

• Third-Party Service Providers

  • Payment Processors: We share your payment details with third-party payment gateways to process transactions securely.
  • Service Providers: We may share information with third-party service providers who assist us in operating our platform, such as customer support, IT services, and marketing.

• Legal Requirements

  • Compliance: We may disclose your information if required by law or if we believe it is necessary to comply with legal obligations, protect our rights, or address potential violations of our policies.

Data Security

Your Rights

• Access and Correction

  • Access: You have the right to access the personal information we hold about you and request a copy of it.
  • Correction: You may request that we correct any inaccuracies in your personal information.

• Data Deletion

  • Right to Erasure: You can request the deletion of your personal information from our systems, subject to certain legal obligations.

• Opt-Out

  • Marketing Communications: You can opt out of receiving promotional emails and communications by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking Technologies

• Cookies

  • Usage: Letlo uses cookies to enhance your browsing experience by remembering your preferences and login details, and by analyzing how the platform is used.

• Managing Cookies

  • Control: You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of the platform.

BVN Details

• Collection and Use

  • Verification: For agents, we collect BVN details as part of the verification process to ensure the integrity and security of our platform.
  • Protection: BVN information is stored securely and used solely for verification purposes.

Changes to This Policy

Contact Us